Fortuneflog

This Privacy Policy was last updated on September 4th, 2025.

GDPR Compliance

We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and safeguard your information when you use our website and services in the UK.

When We Collect Personal Data

When you register for an account on our website
When you place an order and provide billing/shipping details
When you make payments and provide bank or card details
When you contact us for support or inquiries
When you subscribe to newsletters or marketing updates

Types of Personal Data We Collect

The types of information we may collect include:

Full name, billing and shipping addresses
Email address and phone number
Bank details and payment card information (processed securely via third-party providers)
Order history and transaction details
Technical data such as IP address, browser type, and device information

Why We Collect and Use Your Data

We process your personal data for the following purposes:

To process and deliver your orders
To verify payments and prevent fraud
To communicate with you regarding purchases, services, and support
To comply with legal and regulatory requirements
To send you marketing updates (if you have consented)

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and ensure the website functions properly. Cookies are small files stored on your device that help us understand how you use our site.

Types of cookies we use:

Strictly Necessary Cookies: Required for the website to function, e.g., login, cart management.
Performance Cookies: Collect anonymous data on how visitors use our website, helping us improve user experience.
Functional Cookies: Remember your preferences, such as language or region.
Analytics & Marketing Cookies: (e.g., Google Analytics) Help us understand user behaviour and deliver relevant ads.

You can control or delete cookies through your browser settings. However, some site features may not function correctly if cookies are disabled.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Financial data required by law may be retained for up to 6 years.

Your Rights Under GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (where legally possible)
Restrict or object to processing of your data
Request transfer of your data to another service provider
Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at: privacy@fortuneflog.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment information is processed securely using industry-standard encryption.

Third-Party Services

We may share your personal data with trusted third-party providers such as payment gateways, courier companies, and analytics services, but only as necessary to deliver our services. These third parties are required to keep your information secure and process it under GDPR compliance.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business practices, legal requirements, or service improvements. Updates will be published on this page with a revised "last updated" date.