At FortuneFlog, we want every purchase to be a positive experience.
However, due to the nature of antiques, vintage items, and one-off collectibles,
our returns policy differs from typical retail stores.
We carefully describe and photograph each item to ensure you understand its condition before purchase.
Many items are unique, pre-owned, and may show signs of age.
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Eligible Returns
We accept returns only if:
- The item was significantly misdescribed in the listing.
- The item arrives damaged in transit and is reported to us within 48 hours of receipt, with photographs.
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Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- ‘Sold as seen’ purchases – items collected in person are considered inspected by the buyer.
- Items clearly marked as ‘Non-Returnable’ in the listing.
- Bulky or high-value freight items (e.g., large furniture) where change-of-mind returns would involve significant shipping costs.
- Items purchased through inquiry-based sales where special terms were agreed before purchase.
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Change of Mind
If you change your mind:
- We are not obliged to accept the return unless stated otherwise in the product listing.
- If we do agree, the buyer must pay all return shipping costs and return the item in the same condition as received.
- Refunds (if approved) will be processed within 14 days after inspection.
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How to Request a Return
- Contact us via email within the stated time frame.
- Provide photographs and a clear explanation of the issue.
- We will confirm eligibility and provide instructions.
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Items with Return Restrictions
Some listings may clearly state return restrictions in the product description and/or at checkout.
Please review carefully before purchase.
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Legal Rights
This policy does not affect your statutory rights under UK consumer law.
